Last updated: 20 October 2026
These Booking Terms describe the framework for arranging travel discussed through Tailor China Tour. Read them together with your dated proposal, confirmed itinerary, payment request and any service-specific conditions provided before booking. The written booking documents must identify the contracting travel provider, services, total price and applicable conditions; a website brand or example itinerary alone does not identify the legal supplier for a particular transaction.
1. Enquiries, Proposals and Confirmation
An enquiry starts a planning discussion. It does not reserve accommodation, transport, admission or a departure date. Published itineraries and photographs provide ideas; only the services expressly identified in your written arrangements form part of the proposed booking. Check the route, dates, travellers, overnight locations and start and finish points before agreeing.
Before paying, obtain written confirmation of what is reserved, what remains subject to availability and how the booking becomes confirmed. Ask for clarification if the documents describe different arrangements. Keep the agreed version and any later amendments with your travel records.
2. Price, Currency and Included Services
Your proposal should state the quotation currency, total amount, validity period and the travellers covered. Review the named inclusions, exclusions, optional experiences and any separately booked services. Do not infer meals, insurance, international transport or a particular room category from a photograph or broad category title.
If a quotation has expired or the proposed services change, request an updated price before agreeing. A change to a confirmed arrangement or price must be explained and addressed under the agreed booking conditions and applicable law, not assumed merely because website content has changed.
3. Payment and Payee Verification
The payment method, payee, deposit or advance payment, balance and due dates must be set out for your booking before funds are requested. This page does not establish a universal deposit percentage, accepted payment platform or payment deadline. Any proposed bank, platform, currency-conversion or transaction charges should be disclosed for the chosen method rather than treated as an unspecified additional charge.
Check the invoice or payment request against the written arrangements. Verify changed or unexpected payment instructions using an established contact method, and retain payment records. Do not place card details or banking passwords in a website enquiry. If you cannot meet an agreed payment date, contact the booking provider promptly to discuss the position; the outcome remains subject to the agreement and applicable law.
4. Traveller Details and Particular Requirements
Provide information relevant to the arrangements being requested and check names and dates carefully before tickets or reservations are issued. Explain walking preferences, accessibility needs, dietary requirements and children’s ages early enough for suitability to be discussed. A request is not a guarantee: important arrangements should be explicitly recorded as confirmed, unavailable or still subject to confirmation.
Only provide sensitive documents through a channel agreed for the specific purpose. Information about website enquiries and contact requests is explained in our Privacy Policy.
5. Changes Requested by a Traveller
Send proposed changes to dates, participants or services in writing. Availability, supplier restrictions and additional or reduced costs need to be checked before a change can be accepted. Ask for the revised itinerary and a clear account of any difference in price or charge before authorising the amendment. Do not assume that a name substitution, missed connection or change to one part of a journey can be made without affecting other arrangements.
6. Cancellations and Refunds
The Cancellation & Refund Policy explains how to submit a request and what information should accompany its assessment. The conditions supplied before your booking should identify relevant deadlines and any cancellation charges or supplier-specific restrictions. No blanket free-cancellation promise, fixed penalty table or automatic forfeiture of every deposit is created by this page.
Refund eligibility and any lawful deduction must be assessed against the agreed arrangements, the services affected, relevant costs and mandatory rights. A later website revision does not by itself replace conditions already agreed for a confirmed booking.
7. Changes or Cancellation Affecting the Service
If a provider reports a change or cancellation, request written details identifying the affected services, reason, available alternatives and financial consequences. A replacement route, date or accommodation arrangement should not be treated as accepted merely because it has been suggested. Any right to decline a change, terminate or receive a refund or other remedy is determined by the agreement and applicable law.
Unexpected disruption, weather or an event beyond a party’s control does not make every payment automatically non-refundable. The actual impact, available alternatives, necessary costs and legal obligations must be considered for the circumstances.
8. Travel Preparation and Independent Arrangements
Check current official entry and travel-document information for your circumstances and the requirements of your carriers. Tell the planning team about independent bookings that affect connections or the proposed itinerary. Consider suitable travel insurance and read its coverage and exclusions; do not assume it forms part of your booking unless expressly included. No statement here guarantees an entry decision, an insurance claim or the availability of an optional activity.
9. Questions, Problems and Records
Raise an apparent error or service concern as soon as reasonably possible so it can be investigated and, where practicable, addressed. Keep the proposal, confirmation, receipts and a description of the problem. A request for early notification is not a blanket waiver of statutory complaint or claim rights. Ask which contact method to use during your journey before departure.
10. Applicable Rights and Contact
Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. The contracting provider and any conditions concerning applicable law or dispute resolution must be identified in the booking documents before payment. A website update does not impose a new dispute forum on an existing confirmed booking.
For booking questions, email travel@tailorchinatour.com or call +86 182 1396 4223. See Booking Information for the practical planning checklist, and keep the booking-specific conditions supplied to you.