Last updated: 20 October 2026
This policy explains how to request cancellation, review possible deductions and follow up a refund for travel arranged through the Tailor China Tour planning team. Read it with the Booking Terms & Conditions and the conditions supplied for your particular reservation. Mandatory rights remain applicable; the sections below do not create a universal cancellation percentage or promise that every booking is refundable.
1. Check the Conditions Before Paying
Your written booking information should identify the contracting provider, booked services, total price, payment schedule and relevant cancellation conditions before confirmation. Ask for any time-sensitive or service-specific restrictions, including those relating to a ticket, cruise, hotel, group departure or individually reserved activity. Request clarification where a condition is missing or unclear; do not infer either free cancellation or automatic loss of all payments.
2. How to Send a Cancellation Request
Email travel@tailorchinatour.com with the booking reference if available, lead traveller’s name, travel dates and the services or travellers affected. State clearly whether you are requesting cancellation, asking for a quotation for cancellation or exploring a change instead. Keep a copy of the message and ask for written acknowledgement.
If departure is near or you do not receive a reply, follow up by telephone on +86 182 1396 4223 and keep the time and details of your contact. Do not rely solely on closing a page, an unsent form or telling an unrelated supplier. An acknowledgement process must not be used to delay or override a valid notice or rights established by the agreement or applicable law.
3. Timing and the Services Affected
The cancellation assessment should identify the relevant notice date, departure dates and services affected, using the agreed conditions and any applicable legal rules. Keep evidence of when a request was sent or received. No additional cut-off time or time zone is imposed by this webpage. If a booking-specific deadline is relevant, ask for it to be stated clearly before confirmation.
For a partial cancellation, explain whether the whole party, one traveller or particular services are affected. The assessment should distinguish the cancelled portion from continuing arrangements and explain any related price change, such as a revised room or group arrangement, before it is agreed.
4. How Deductions and Refund Amounts Are Assessed
The assessment should show the payments received, the services cancelled, amounts refundable and any deduction proposed under the agreed conditions and applicable law. A deduction should have an identifiable basis, such as a necessary cost already incurred or a relevant restriction disclosed for the particular service. Request an explanation and supporting information where appropriate, including the treatment of cost savings or amounts recovered from a supplier.
There is no new fixed administration fee or percentage schedule on this page. A deposit is not automatically non-refundable merely because it is called a deposit, and a supplier label does not by itself establish that the whole tour price may be retained. Unclear, duplicated or disputed deductions should be raised for review; any entitlement arising under mandatory law is not conditional on accepting a general website disclaimer.
5. Supplier-Specific Reservations
Some arrangements may have their own change, cancellation or refund conditions. These should be identified before the relevant service is booked. Where a supplier condition is relied on, ask which reservation it concerns, the applicable condition and its effect on the calculation. A service-specific restriction should not be presented as a reason to withhold unrelated refundable amounts. The contracting provider’s own obligations and any applicable statutory remedy still need to be considered.
6. Disruption, Provider Cancellation and Alternatives
If a provider cancels or cannot supply a confirmed service, request a written explanation of the affected arrangements, alternatives and available remedies. A travel credit or replacement itinerary is not an automatic substitute for a cash refund where a refund right applies; any alternative should be discussed and agreed.
Weather, transport disruption or other unavoidable events require an assessment of the actual circumstances. They do not create an automatic all-payments-forfeited rule. Applicable rights, services already supplied, necessary non-recoverable costs and any further obligations must be addressed in the explanation. This policy does not give a blanket exclusion of responsibility or compensation for every unexpected event.
7. Missed Services and Early Departure
If you miss a departure, cannot use a service or need to leave a journey early, notify the relevant contact promptly and explain what has happened. Any assessment should identify which services were supplied, which remain unused, what costs are necessary and what amounts can be recovered. A missed service does not, by this webpage alone, make every remaining service non-refundable. Medical, entry-document or insurance circumstances should be considered against the relevant arrangements rather than assumed to produce a guaranteed insurance payment or refund.
8. Refund Confirmation, Method and Follow-Up
Request a written refund calculation identifying the amount and currency, any lawful deductions, payment destination or method and the expected processing steps and timetable. Where a refund is due, any mandatory deadline takes precedence. The timing depends on the refund assessment and payment arrangements, subject to any mandatory deadline. Request a clear timetable for your case rather than assuming a standard processing period.
A suitable repayment method should be confirmed with the payer through a verified contact channel. Do not send bank passwords or full card credentials in a website message. Keep the refund confirmation and ask for transaction evidence once the repayment has been made. If the stated date passes, follow up with the booking reference and agreed amount rather than assuming that an on-screen enquiry success message proves repayment.
9. Disagreement or Outstanding Questions
Send the relevant confirmation, payment evidence and a description of the disputed item to the planning team. Ask for a clear written response and the basis of any retained amount. Contacting us first can help resolve practical questions, but this page does not remove a right to approach an appropriate authority, payment provider, court or other available dispute-resolution route.
For related information, read the Booking Terms & Conditions, Booking Information and Privacy Policy. Contact travel@tailorchinatour.com or +86 182 1396 4223 for a request concerning your own arrangements.