Last updated: 20 October 2026
This Privacy Policy explains the handling of travel enquiries and website information on tailorchinatour.com. Tailor China Tour is the website brand used by our travel-planning team. For questions about this notice or information you have provided, contact travel@tailorchinatour.com, call +86 182 1396 4223, or refer to our published contact location: Binjiang, Hangzhou, China.
1. Information You Choose to Provide
Website enquiry forms request a name, email address and message. Some forms offer an optional telephone field. Your message may include intended travel dates, group size, destinations, accommodation preferences, a company name or other details you choose to share. Information sent directly by email or telephone also forms part of the conversation you initiate.
Please do not put passport numbers, payment-card details, identity-document copies or detailed medical information in an initial website enquiry. If further details are needed for a particular travel arrangement, ask what is required, why it is needed and which communication channel to use before providing them.
2. Technical Enquiry Records
The website enquiry handler saves accepted submissions in the website database. Submission records can contain the supplied contact details and message, a submission time, the IP address reported to the server and browser User-Agent information. It also attempts to send an email notification containing enquiry information. A successful on-screen submission message does not by itself confirm that a notification email has arrived.
The theme also includes diagnostic logging of submission information. Enquiry information can therefore be present in the website database, notification emails and server logs rather than only in a single inbox. These records can have different access and retention arrangements.
3. How Enquiry Information Is Used
Travel enquiry information is used to understand the request you send, respond to questions and discuss itinerary ideas or proposed arrangements. Submission and technical records support the operation, administration and investigation of the enquiry service. Information needed for an agreed booking should be identified separately in the relevant booking communications.
The applicable processing basis depends on the use, such as responding to a request before booking, carrying out agreed arrangements, meeting a legal obligation or operating and protecting the enquiry service. Consent, where required, must relate to the particular use. A trip enquiry is not permission for unrelated marketing.
4. Service Providers and Travel Arrangements
Operating a website and responding by email involves hosting, website administration, database and email-delivery services. Enquiry information may be handled by providers supporting those functions. If a proposed trip requires details to be supplied to accommodation, transport or other travel providers, request the relevant recipient, purpose and required information for your own arrangements before sending additional personal documents.
The travel-planning contact location is in China, and information sent to the team may be accessed there. Technical service providers or providers involved in a particular itinerary may process information in other locations. Contact us for information about the recipients, processing locations and any transfer arrangements relevant to your enquiry or booking.
5. Browser Storage, Cookies and External Features
The website interface can use local browser storage to remember when a popup was dismissed, and session storage to restore a page’s scroll position. The popup dismissal setting suppresses its reappearance for approximately ten minutes; that interval is not a promise that a stored value is deleted after ten minutes.
WordPress, hosting services, plugins and any external feature loaded on a page can have separate cookie or technical-data behaviour. If you use an embedded video, map or other third-party feature, review the provider’s privacy information as well. You can manage cookies, local storage and session storage through your browser settings, although restricting them may affect website features. For questions about a particular cookie, tracking feature or third-party service on a page, contact us before providing additional information.
6. Retention of Records
Relevant retention considerations include whether an enquiry is still active, whether the information is needed for arrangements you have agreed, applicable record-keeping requirements and the resolution of a question or dispute. Website records, correspondence, technical logs and backup copies may follow different schedules. The enquiry system does not provide a visitor-selected automatic expiry date, and this notice does not promise that every copy disappears immediately after a request.
You can ask about the records associated with your enquiry and request deletion where applicable. If information needs to be retained, the reason and the records concerned should be explained in the response. Please contact us rather than assuming that closing a page or deleting a browser cookie removes an enquiry already submitted to the server.
7. Your Questions and Choices
Depending on the law applicable to your circumstances, you may have rights relating to access, correction, deletion, restriction, objection or transfer of your personal information. Where processing relies on consent, you may ask to withdraw it for the relevant use. You can also object to direct marketing or ask to stop receiving it if you receive such communications.
Send your request to travel@tailorchinatour.com. Give enough context to identify the relevant conversation, such as the approximate enquiry date and email address used. Do not send unnecessary identity documents with the initial request. Any appropriate identity checks, applicable limits or required retention should be considered for the particular request. You may also raise a concern with the data-protection authority relevant to your location or circumstances where applicable.
8. Security and Sensitive Details
No website, device or email system can be guaranteed risk-free. Keep your own devices and email account secure, avoid sending unnecessary sensitive information through general enquiry forms and verify unusual requests for documents or payment details through an established contact method. If you believe information relating to your enquiry has been exposed or sent incorrectly, contact us with the relevant circumstances without including further sensitive material unnecessarily.
9. Children and Other Travellers
For an initial family or group enquiry, provide only the ages or practical requirements needed for planning. Avoid unnecessary identifying information about children or fellow travellers. If you provide another person’s information, make sure they know what you are sharing and why, and obtain any permission required for the circumstances. Additional details for a confirmed arrangement should be discussed separately.
10. Links and Policy Updates
External websites have their own privacy information and practices. Following a link from this website does not make this policy the policy of the destination website. General booking questions are covered in our Booking Information, which is separate from this Privacy Policy and from the written conditions for your own travel arrangements.
The date at the top identifies this version. This notice may be updated when enquiry handling or website features change. Review the current notice when providing new personal information, and contact the travel-planning team if you need clarification about a particular record or use.
Booking Policies
Read the Booking Terms & Conditions and Cancellation & Refund Policy alongside the written conditions for your own arrangements.